About IT Support

Whether you need a new user adding to your network, help with a software application, or installation of a new data network, you need the help of a professional and reliable IT Support team.

Smart IT provides local and reliable IT Support to small businesses in the North East.  Typically our customers have between 5 and 50 PCs (although we do also have customers with more, and less than this).  Our core product is our outsourced IT Department which gives businesses unlimited remote and onsite support with a guaranteed response time – we know how frustrating it can be to be without your computers, that’s why Smart IT are one of the only IT support companies that will guarantee our response times.

Our IT Support services are not just there to help as issues arise, we also carry out many pro-active tasks such as monitoring your servers and network, applying security updates and generally maintaining the health of your IT systems.  This greatly reduces the chance of IT problems affecting your business.  Often IT issues are fixed without the customer being made aware of the problem.

All IT issues are tracked via our sophisticated ticketing system that you have full access to.  You can search previous tickets and resolutions, view the time spent and issue and how quick we responded, view reports and carry out many other functions including creating tickets directly.

Smart IT can also provide communications (phone and broadband), website design and software development services to businesses.

Please contact Smart IT to discuss your IT requirements and see how we can help.

IT Support Newcastle